📦 SAMexhaust Return & Refund Policy

■ Order Cancellation

• Orders ship within 1 business day.
• To cancel, email support@samexhaust.com with your order number before shipment.

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◉ 30-Day Risk-Free Returns & Exchanges

Return Conditions:

✓ Contact us first for a Return Merchandise Authorization (RMA).
✓ Items must be unused, in original packaging/tags.
✓ Order number required.
✓ No restocking fees.

Shipping Costs:

🔄 Free return/exchange: Defective or incorrect items (prepaid label provided).
📦 Customer-paid return: Non-defective items (actual carrier fees via USPS/FedEx by weight).

⚠ Non-Returnable Items:

• Opened gaskets/seals (unless defective).
• Custom parts (marked "Custom" in product title).

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◉ Warranty Claims (48-Hour Notice)

Covered Issues:

✓ Manufacturing defects.
✓ Incorrect item shipped.
✓ Shipping damage (photo of unopened box required).

Process:

1. Email clear photos to support@samexhaust.com.
2. Include order number and issue description.
3. Approved claims: We cover return shipping.

Warranty Limits:

See full details in our [Warranty Policy].

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◉ Key Restrictions

📍 U.S. Mainland Only: Applies only to the 48 contiguous states.
✈ No International Returns: Returns must ship from a U.S. address.

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⏱ Processing Timeline

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🔧 Technician Notes

Recommendations:

• Confirm compatibility with SAMexhaust Tech Support before modifications.
• Keep original parts for potential repairs.
• Take before/after photos for warranty validation.

Examples:

❌ Not Covered: User-cut exhaust pipes (stress fractures).
✅ Covered: Factory weld cracks (even with other mods).

Notes:

• Policy balances manufacturer responsibility and user freedom.
• Test fittings must show no installation marks.

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❓ Questions?

📧 support@samexhaust.com