📦 SAMexhaust Return & Refund Policy
■ Order Cancellation
- Orders ship within 1 business day.
- To cancel, email support@samexhaust.com with your order number before shipment.
◉ 30-Day Risk-Free Returns & Exchanges
Return Conditions:
✓ Contact us first for a Return Merchandise Authorization (RMA).
✓ Items must be unused, in original packaging/tags.
✓ Order number required.
✓ No restocking fees.
Shipping Costs:
🔄 Free return/exchange: Defective or incorrect items (prepaid label provided).
📦 Customer-paid return: Non-defective items (actual carrier fees via USPS/FedEx by weight).
⚠ Non-Returnable Items:
- Opened gaskets/seals (unless defective).
- Custom parts (marked "Custom" in product title).
◉ Warranty Claims (48-Hour Notice)
Covered Issues:
✓ Manufacturing defects.
✓ Incorrect item shipped.
✓ Shipping damage (photo of unopened box required).
Process:
- Email clear photos to support@samexhaust.com.
- Include order number and issue description.
- Approved claims: We cover return shipping.
Warranty Limits:
See full details in our [Warranty Policy].
◉ Key Restrictions
📍 U.S. Mainland Only: Applies only to the 48 contiguous states.
✈ No International Returns: Returns must ship from a U.S. address.
⏱ Processing Timeline
| Action | Timeframe |
|---|---|
| Return Authorization | 1 business day |
| Refund Issued | Within 14 calendar days after return receipt |
| Replacement Shipped | Next business day |
🔧 Technician Notes
Recommendations:
- Confirm compatibility with SAMexhaust Tech Support before modifications.
- Keep original parts for potential repairs.
- Take before/after photos for warranty validation.
Examples:
❌ Not Covered: User-cut exhaust pipes (stress fractures).
✅ Covered: Factory weld cracks (even with other mods).
Notes:
- Policy balances manufacturer responsibility and user freedom.
- Test fittings must show no installation marks.
❓ Questions?
📧 support@samexhaust.com